Our Methodology
We begin by listening, not advising
Every engagement at Cempaka starts the same way: before we offer any analysis or options, we spend time understanding the specific situation in front of us. We read the materials a client provides, we ask questions and we establish what the actual decision or problem looks like — not what it appears to be on the surface.
This is slower than arriving with frameworks ready. It is also more useful. The session time is then spent on analysis and options, rather than on gathering information we could have gathered beforehand.
Enquiry and orientation
You send a brief note. We respond within one working day and determine together which engagement fits your situation.
Pre-session preparation
We share a short briefing document. You complete it at your own pace — it helps us understand your business before we meet.
The advisory session
We meet — in person in Shah Alam or via video — for a structured, focused conversation. We listen, question and offer perspective.
Written reflection and follow-up
Within two working days, we send written notes — covering what was discussed, options considered and any open questions. We follow up to check how things develop.
Session One
A Quiet Hour
RM 700 · Single session
One hour of focused, undistracted thinking with a principal advisor. You bring one pressing question. We talk through it carefully, help you see it from different angles and outline a couple of considered options to take away. Suited to owners weighing a single important decision — an investment, a pricing change, a partnership, a staffing question — who want a thoughtful perspective before committing.
What's included:
Best suited for
Owners facing a single clear decision who want an experienced perspective — not a long engagement — before they act.
Session Two
Considered Review
RM 2,000 · Five-week engagement
A careful, unhurried look at the whole business — finances, operations and direction — over five weeks. We examine what you've built, how it is functioning and where the pressure points lie. We then offer measured recommendations in a written report, with two advisory sessions and a follow-up conversation to ensure the findings land correctly. Aimed at established small businesses seeking thoughtful, balanced assessment rather than quick conclusions.
What's included:
Best suited for
Owners of established businesses who want a comprehensive external perspective before making significant decisions about direction, investment or structure.
Session Three
Counsel on Call
RM 3,300 · Six-month engagement
A six-month advisory relationship — a steady, reflective presence as decisions arise across the longer road. We meet monthly, keep your plans current and considered, and think alongside you as the business moves forward. Between sessions, we remain available for brief consultations on time-sensitive questions. Suited to owners who want a calm, dependable advisor rather than occasional input on individual decisions.
What's included:
Best suited for
Owners facing a sustained period of growth, change or difficulty who want consistent advisory attention — not occasional input — as they navigate it.
Choosing the Right Session
How the three sessions compare
If you're unsure which engagement is right for your situation, this table may help — or simply reach out and we'll talk it through.
| Feature | A Quiet Hour | Considered Review | Counsel on Call |
|---|---|---|---|
| Fee | RM 700 | RM 2,000 | RM 3,300 |
| Duration | 1 session | 5 weeks | 6 months |
| Advisory sessions | 1 | 2 + follow-up | 6 monthly |
| Written notes included | |||
| Full business review | |||
| Written report | Quarterly summaries | ||
| Between-session support | |||
| Quarterly business review | |||
| In-person or video | |||
| Suitable for | One decision | Full business review | Ongoing support |
Standards Across All Sessions
What every engagement includes, without exception
Confidentiality agreement
Signed before any information is shared. Binding for the full duration and beyond.
Principal advisor throughout
The advisor you meet at the outset is the one you work with throughout. No handoffs.
Engagement letter before work begins
Scope, fees and timelines agreed in writing before the engagement starts.
Independent of all third parties
No commissions, no referral fees, no incentives from external parties — ever.
PDPA-compliant data handling
All client data is handled in accordance with Malaysia's Personal Data Protection Act 2010.
One working day response time
All enquiries and follow-up messages receive a response within one working day.
Fees
Clear pricing — stated before any commitment
All fees in Malaysian Ringgit · Payment via bank transfer or online · Settlement terms confirmed at engagement outset
Not Sure Where to Begin?
Tell us briefly where you are, and we'll suggest where to start.
Write to us with a few sentences about your situation. We'll respond within one working day and recommend the right engagement — without any pressure toward the most expensive one.
Send a Note