Last updated: 1 June 2026
These Terms and Conditions set out the basis on which Cempaka provides business advisory services. Please read them carefully. By engaging our services or using this website, you accept these terms. If you have questions, we are happy to discuss them before any engagement begins.
In these Terms and Conditions, the following terms have the meanings given below:
Cempaka offers three advisory arrangements to small business owners in Malaysia:
A Quiet Hour — RM 700 · A single, focused advisory session exploring one pressing business question, followed by a short written reflection and two considered options.
Considered Review — RM 2,000 · A five-week engagement comprising a business review, two advisory sessions, a written report and one follow-up session.
Counsel on Call — RM 3,300 · A six-month advisory relationship with monthly sessions, quarterly reviews and responsive support between sessions.
The specific scope, deliverables and timeline for each engagement will be confirmed in writing before commencement.
An engagement with Cempaka commences when both parties have signed a written engagement letter or equivalent written confirmation. Enquiries submitted through our website do not constitute a binding engagement.
Cempaka reserves the right to decline any enquiry or engagement where we consider ourselves unable to provide useful or appropriate counsel. We will communicate this clearly and promptly, without obligation on either side.
Any material change to the scope of a confirmed engagement must be agreed in writing by both parties.
Fees are those stated in the engagement letter, consistent with the current published pricing on this website. All fees are in Malaysian Ringgit (RM) and are inclusive of any applicable taxes unless stated otherwise.
Payment terms will be specified in the engagement letter. As a general guide:
Invoices are payable within seven calendar days of issue unless otherwise agreed. Late payment may result in a pause to services pending settlement.
We understand that circumstances change. Our approach to cancellation is as follows:
If a Client wishes to withdraw from an ongoing engagement, any fees paid for sessions or deliverables not yet delivered will be considered on a case-by-case basis, taking into account work already completed.
Cempaka treats all information shared during engagements as strictly confidential. We do not share client information with any third party without the Client's explicit written consent, except where required by law.
We ask that Clients treat any proprietary methods, frameworks or materials provided by Cempaka as confidential and not reproduce or share them without our prior written permission.
These confidentiality obligations survive the end of any engagement and remain in force indefinitely.
Cempaka provides business advisory counsel — thoughtful, considered perspectives drawn from experience and careful reflection on the Client's situation. Our role is to help owners think more clearly, not to make decisions on their behalf.
Our advice is not a substitute for professional legal, accounting, tax or regulatory advice. Where matters require a licensed professional, we will say so clearly and encourage the Client to seek that specialist input.
All recommendations are offered in good faith based on the information available to us at the time. Business outcomes depend on many factors, and Cempaka makes no representation as to the results that may follow from acting on our counsel.
To the extent permitted by Malaysian law, Cempaka's liability to a Client arising from any engagement shall not exceed the total fees paid by that Client for the relevant engagement.
Cempaka shall not be liable for any indirect, consequential or incidental loss, including loss of revenue, profit or opportunity, arising from advice given or not given, whether or not such loss was foreseeable.
Nothing in these terms limits liability for fraud, gross negligence or any liability that cannot lawfully be excluded.
All written deliverables prepared by Cempaka — including session reflections, business review reports and written options — are provided for the Client's personal and business use. They may not be reproduced, published or shared publicly without Cempaka's written consent.
The frameworks, methodologies and approaches used by Cempaka in its advisory work remain the intellectual property of Cempaka. Engagement deliverables do not transfer ownership of these.
All content on this website, including text, structure and design, is the property of Cempaka and may not be reproduced without permission.
This website is provided for informational purposes. While we take care to keep it accurate and up to date, Cempaka makes no warranty as to the completeness or currency of the content.
Use of this website is at your own risk. Cempaka is not responsible for any loss or damage arising from your reliance on website content or from interruptions in website availability.
We may update or remove content from this website at any time without notice.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from an engagement with Cempaka shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.
Where a dispute arises, we would prefer to resolve it through direct, honest conversation before any formal process. We will always be willing to discuss a concern raised in good faith.
If you have questions about these Terms and Conditions, or wish to discuss any aspect of an engagement, please reach us at:
Email: [email protected]
Phone: +60 3-5519 8240
No. 3, Jalan Tengku Ampuan Zabedah, Seksyen 9, 40100 Shah Alam, Selangor